One of the leading Financial Services Group in Greece, employing over 19,000 people through a network of 1,200 branches and P.O.S (at Group level) in the wider area of South-Eastern and Central Europe.

Drawing on our expertise in the financial services sector and using SPIRIT’s EA methodology, the team:

• Developed the Enterprise Architecture (EA) of the bank, mapping all the structural elements of the Organization
• Engaged in detailed process mapping of the bank’s core and support processes (i.e. procurement; securitization; custody; HR)
• Established a robust governance system (roles, responsibilities, processes) to maintain the integrity of the EA by efficiently managing changes and process improvements going forward
• Developed a user-friendly intranet portal where all company employees can access the bank’s EA (e.g. for clear role definitions and responsibilities) and documented processes
• Developed process-based system requirements (esp. in e-banking and mortgage loans)
• Developed conventions for the roll-out of best practices and know-how to subsidiaries

One of the leading Financial Services Organization in Greece, with a network of more than 800 branches in 10 countries. The bank employs more than 13,000 people at the Group level.

Using SPIRIT’s Enterprise Architecture (EA) methodology, the team

• Developed a detailed and comprehensive EA, mapping all the structural elements of the Organization
• Made use of HR Link to document automatically and in great detail the bank’s organizational structure (i.e. departments, units, roles and their interrelations)
• Mapped and documented the bank’s processes, based on SPIRIT’s process management methodology for continuous process improvement
• Developed a customized, user-friendly, multi-lingual intranet portal, available to all employees

Manager of Organizational Design & Quality:

“The Enterprise Architecture (EA) portal project radically changed the way we develop procedures and manage documents and data within the Group. It also allowed us to establish efficient operational structures in the Group’s foreign companies.”

The leading provider of mobile communications services in Greece, with expanded operations in the general Balkan area.

Drawing from SPIRIT’s experience in the telecoms industry, the team:

• Provided technical support for the development of a BPM environment – “The Process Model” – for process mapping and process improvement (in line with the eTOM Business Process Framework for the telecoms industry)
• Developed a customized, user-friendly web environment (“The Process Web”), with enhanced search functionality.
  More specifically, via this intranet portal, users can access “The Process Model” and browse all process flows and relevant documents, using a variety of views: eTOM View, list View, System View, Risk View (including Sarbanes & Oxley) and End-to-End Processes view

Process Management & Improvement Deputy Director:

“The Process Model and the Process Web have become part of day-to-day business operations. They are being used by all company’s employees/departments, suppliers/partners, auditors etc., not only for obtaining process information, but also for managing continuous operational and IT transformation and for assessing performance and risks (including fulfilling Sarbanes & Oxley Act and other compliance needs), making our organization ‘Process Intelligent’”.

Multinational company, with strong international presence and sales in more than 65 countries. With over 2,000 employees, the Group consists of subsidiary and affiliated companies, operating mines, plants and distribution centers in more than 20 countries across 5 continents.

Using SPIRIT’s Enterprise Architecture (EA) methodological approach for documenting the structural elements of an Organization (systems, documents and policies, roles etc), the team:

• Mapped and documented the existing procure-to-pay process and their structural elements (roles and their responsibilities, systems, documents etc.)
• Analyzed the ‘as-is’ process, identified weaknesses and designed the ‘to-be’ state, incorporating risks, control points, levels of approval and decisions per position
• Developed detailed system specifications and implementation guidelines (SAP Blueprint) for the implementation of the improved procurement process

Media Organization involved with a variety of media (including radio and television).

Drawing from SPIRIT’s expertise in process mapping and documentation and using the latest ARIS software, the team:

• Analyzed and mapped in detail processes across the Organization, using SPIRIT’s methodology for standardized process mapping.
• Provided specific process modeling training to the dedicated internal resources.
• Analyzed further a few selected processes (key for day-to-day work and critical in terms of results and costs) to reveal redundancies, useless activities and risks. The analysis indicated substantial room for improvement and the necessary measures, decisions and interventions were proposed and documented.